Talk to us!
If you have any additional questions regarding the Heineken Experience, we encourage you to reach out to us.
- Contact us
- service.experience@heineken.com
- Phone
- +31 (0)202050593
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Accessibility guide
We welcome all guests aged 18 and above to visit the Heineken Experience. Our goal is to ensure a safe, enjoyable, and memorable experience for every visitor.
General accessibility
Please note that while our historic building is accessible, it is not the most wheelchair-friendly. Although all tour rooms can be visited, our Brew Room has two levels, with the bottom level accessible only by stairs. Additionally, the canal boats for 'Rock the City' and 'Heineken Flagship Cruise' combination tickets are not wheelchair accessible.
For guests who are unable to independently navigate through the museum, please contact service.experience@heineken.com for further information.
Hidden Disabilities Sunflower
The Heineken Experience is a member of the Hidden Disabilities Sunflower programme. Our staff can offer guidance and understanding to wearers of the Sunflower as needed.
Best times to visit
For our guests with mobility challenges, we recommend visiting during our quieter hours Sunday – Thursday 10:30 – 14:00 to allow for easier access to our lifts and facilities.
Lift dimensions
There are accessible lifts (or ramps) to bring you to each floor of the Heineken Experience. All lifts/ramps are 1000mm x 669 mm or larger.
Rest areas
Limited seating is available in the entrance area and on the rooftop. There are no seating areas during the tour, however wheelchairs are available to use during your visit and can be requested from our friendly colleagues upon arrival.
Assistance dogs
Guide dogs and medical alert service dogs are welcome at the Heineken Experience.
Provisions for our hearing-impaired guests
Our free audio guide provides both audio and written storytelling and can be easily accessed from your own mobile phone. Additionally, we are happy to offer your own interpreter a free ticket to join you.
Sensory sensitivity
A visit to the Heineken Experience includes a number of features with both flashing lights and sound.
Getting here
By public transportation:
The nearest tram stop to the Heineken Experience is Marie Heinekenplein. The nearest metro stop is Vijzelgracht. Both are wheelchair accessible. For more information, you can utilize the GVB journey planner here: https://www.gvb.nl/en/travel-information/journey-planner https://www.gvb.nl/en/travel-information/journey-planner
By car:
We have a convenient drop-off zone right outside our front entrance at Stadhouderskade 78. Two handicap parking spaces are also available nearby. One by Stadhouderskade 564 and one by Quelijnstraat 112.
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